Service Design in Government 2015: overall review

Service Design in Government is on it second year.

I was impressed with the drastic evolution since its first year: 20 countries represented and about 150 participants on both days.
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Should government websites look fancy?

Recent years have seen in increase in government websites stepping away from the traditional ‘template’ for government sites (especially local authorities), towards more user-centred modern-looking interfaces. – a pioneer

In the past, most local authorities websites were organised using the same structure based on the [EDIT: replaced LGSL by LGNL] Local Government Navigation List (LGNL) and built upon ‘rigid’ old-fashioned platforms.
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