A summary of day 3 of UX Scotland 2018.
Day 3 Speakers
- Kate Tarling – Changing the remit
- James Ferguson – Backpack, our journey in creating a design system
- Courtney Yule – Expecting the Unexpected: Designing for edge cases
- Jessica Cameron – Darker patterns: the problems with seemingly seamless user experiences
- David Hoang, Melissa Hickey – Play the part: an introduction to technology experience prototyping
- Heather O’Neill – Overcoming bias in design
- Kevin Richardson – UX and the spaces in between
- Sophie Dennis – A New IA for NHS.UK
- Stephen Denning – Bringing order to the chaos – good UX governance
- Rachel Liu – Co-designing better experiences, with learners from different ages and cultures
- Spencer Turner – What I learned about motivation while losing 5 stone in 6 months
- Cennydd Bowles – Post-UX
Changing the remit
We can't present User-Centred Design as yet another approach for business strategy and expect everyone to drop everything and immediately embrace it. #uxscot @kateldn
— Irene Melo (@IreneMelo) June 15, 2018
This @kateldn @UXScotland #uxscot – stuff that stops you doing better stuff. pic.twitter.com/08bpZ2yl3e
— Llara 🐆 🌈 (@The_Llara) June 15, 2018
Define what Service Design means at your company and also define what services your company has and what outcomes they provide. @kateldn @UXScotland #UXScot pic.twitter.com/XqyexaehkI
— Jay Brewer (@jaybrewer) June 15, 2018
"We can’t simply present UCD as yet another approach, and automatically expect everyone else to admit they were wrong." @kateldn #uxscot
— Frances Maxwell (@francesmx) June 15, 2018
Find out
Choose
Act
Decide
Fulfik
Use
Comply #uxscot @kateldn pic.twitter.com/3e9ZSiAG0L— Irene Melo (@IreneMelo) June 15, 2018
Recognising service types #uxscot @kateldn pic.twitter.com/UG9gbVsyLF
— Irene Melo (@IreneMelo) June 15, 2018
Projects should be oriented around services #uxscot @kateldn pic.twitter.com/3oia2wS6W7
— Irene Melo (@IreneMelo) June 15, 2018
Managing across end to end services #uxscot @kateldn pic.twitter.com/FIwpOBhDU3
— Irene Melo (@IreneMelo) June 15, 2018
Service improvement template #uxscot @kateldn pic.twitter.com/uSyPVwieKo
— Irene Melo (@IreneMelo) June 15, 2018
Six steps towards design for good services #uxscot @kateldn pic.twitter.com/Yx0fDhaM4W
— Irene Melo (@IreneMelo) June 15, 2018
Fantastic presentation from @kateldn about good service design. Great ideas and strategies discussed #uxscotland #uxscot pic.twitter.com/EjOcfOFw3u
— Jennifer Robertson (@JenRUoG) June 15, 2018
Darker patterns: the problems with seemingly seamless user experiences
Dark Patterns are designed to deliberately trick us into signing up to / buying something we don't want. #GDPR makes some of these practices illegal now. #uxscot @jessscameron pic.twitter.com/8hK4AzXZKI
— Irene Melo (@IreneMelo) June 15, 2018
Darker Patterns exploit people's tendency to be lazy / like easy tasks (eg, Youtube's autoplay) . #uxscot @jessscameron
— Irene Melo (@IreneMelo) June 15, 2018
Why are we susceptible to #darkpatterns? It has to do with how we make decisions. #uxscot @jessscameron
— Irene Melo (@IreneMelo) June 15, 2018
The Cognitive Bias Codex https://t.co/BcYJXx5cUh#uxscot @jessscameron
— Irene Melo (@IreneMelo) June 15, 2018
The more we see something, the more we believe it's true. Think #VoteLeave campaign. https://t.co/BcYJXx5cUh#uxscot @jessscameron
— Irene Melo (@IreneMelo) June 15, 2018
An unethical behaviour is something we do deliberately in the knowledge that it will or may harm someone. #uxscot @jessscameron
— Irene Melo (@IreneMelo) June 15, 2018
Two types of ethics: deontological and consequentialist. #uxscot @jessscameron pic.twitter.com/hxYqVEbpts
— Irene Melo (@IreneMelo) June 15, 2018
Brilliant talk by @jessscameron on #darkpatterns and ethics.
Here's a wrap-up of the ideas covered. #uxscot pic.twitter.com/Qa5TR65e9Y— Irene Melo (@IreneMelo) June 15, 2018
Overcoming bias in design
Our brains receive 11 million inputs at any point in time, but can only process 40. Brains need to take many shortcuts. #uxscot @HLRJO
— Irene Melo (@IreneMelo) June 15, 2018
Example of really bad bias in practice. #uxscot @HLRJO pic.twitter.com/gxRlsq2AKC
— Irene Melo (@IreneMelo) June 15, 2018
From the talk “Overcoming bias in design” by Heather O'Neill at #uxscot #UX #research #design #Edinburgh #heretorecord pic.twitter.com/7K9BEfWfvL
— Here to Record (@heretorecord) June 15, 2018
If you @Google 'teens' and 'black teens' there is a stark difference in what you're shown. Here's what they have to say about the racist bias of their search results. #uxscot @HLRJO pic.twitter.com/FS3drJLAUJ
— Irene Melo (@IreneMelo) June 15, 2018
"You are less right than you think you are. You don't know what you don't know." @HLRJO #uxscot
— Irene Melo (@IreneMelo) June 15, 2018
When we consider empathy, we often just think of emotional empathy. Reminder from @pixelsforhumans that we should consider cognitive and social empathy too. #uxscot #inclusion #Diversity #Bias pic.twitter.com/MuQFlxMmPj
— Marissa Warner-Wu (@MarissaWarnerWu) June 15, 2018
Tips to overcome bias:
– list your assumptions
– check who you follow on social media. They will constrain what ideas you get exposed to
– spend 6 months just listening to someone from a completely background than yours
– practice apologising#uxscot @HLRJO @pixelsforhumans
— Irene Melo (@IreneMelo) June 15, 2018
#sketchnote from Heather O’Neill (@pixelsforhumans)’s talk on Overcoming Bias in Design. Really keen to find new, more diverse voices to follow on Twitter now. #uxscot pic.twitter.com/pTQ7COLVCf
— Frances Maxwell (@francesmx) June 15, 2018
What I learned about motivation while losing 5 stone in 6 months
UX context:
Create an asset library.
Optimise your workflow.
Become fluent in your tools.
Learn the shortcuts.#uxscot @spencerturner pic.twitter.com/3BxfOovwca— Irene Melo (@IreneMelo) June 15, 2018
Toolbag suggestions. #uxscot @spencerturner pic.twitter.com/xEAaN2w77Q
— Irene Melo (@IreneMelo) June 15, 2018
"Be the weakest player in the band." -> surround yourself with people who challenge you and / or are better than you at something you aspire to be good at too. #uxscot @spencerturner
— Irene Melo (@IreneMelo) June 15, 2018
Fear of dying is a great motivator 😱.
But @spencerturner offers a few other tips too for keeping your motivation going at work and life in general, when you're working towards a goal.
#uxscot pic.twitter.com/eItZ2WuBO8— Irene Melo (@IreneMelo) June 15, 2018
Post-UX
Read also UX Scotland: interview with Cennydd Bowles.
@Cennydd doesn't beat around the bush; he starts his endnote with its bottom line: the UX discipline needs to keep evolving to remain relevant. #uxscot pic.twitter.com/SNFlkkyMSZ
— Irene Melo (@IreneMelo) June 15, 2018
Closing #UXscot is @Cennydd with some truth telling about UX pic.twitter.com/rdIzjXJGMG
— Adrian Howard (@adrianh) June 15, 2018
UX has stagnated.
UX has become bloated.#uxscot @Cennydd pic.twitter.com/O70Hk4B55i— Irene Melo (@IreneMelo) June 15, 2018
The design challenges of the future are about coexistence @Cennydd #uxscot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
Tech interactions are getting messier. It will overlap. Data scientists are shaping the future. We are just designing the product. This needs to change. @Cennydd #uxscot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
Design and tech have been "ethically neutral" for too long. Design is applied ethics and we are overdue in recognizing and acting according to this @Cennydd #uxscot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
With each design, we are choosing what we think the future should be. It's philosophy with your hands. @Cennydd #uxscot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
With user centered design, we prioritize the individual over the community. This imposes individually, often at the coat of the community because that's "outside our scope." @Cennydd #uxscot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
UCD prioritises the individual over communities.
UX ideology diminishes user agency (this is very much in line with @jessscameron's talk on dark patterns earlier today) #uxscot @Cennydd— Irene Melo (@IreneMelo) June 15, 2018
There are many potential futures. Here is one:
Let's break ux and design apart. What are the ux activities that aren't design? Shaping the experience isn't just about aesthetics. Maybe we put the ux stuff into product. @Cennydd #UXScot pic.twitter.com/2jvqlUDsQv
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
Splitting ux from design, it can help us focus and improve our work. To design the whole experience, not just the interfaces. @Cennydd #UXScot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
So if we take out ux, what does post-ux design look like? First widen what a stakeholder looks like: include communities, society and future. Then we take responsibility for unintended consequences, and do the work to uncover more potential consequences @Cennydd #uxscot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
Introduce critical design – instead of reinforcing main stream design and society, hold up a mirror to our conceptions and challenge it. To do this well, it needs to feel real; build a prototype solely to stimulate this critical discussion and test with people @Cennydd #uxscot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
Create an artifact that sits between design and research – it's not the solution, but it leads the conversation to a better, more inclusive and responsible solutions. @Cennydd #uxscot
— Pixels for Humans @ home (@pixelsforhumans) June 15, 2018
UX should not be politically and ethically neutral. #uxscot @Cennydd pic.twitter.com/mW4RCjUu2O
— Irene Melo (@IreneMelo) June 15, 2018
Post-UX in practice:
– is not an easy sell, but it could be a more meaningful fit
– 'there's no fate but what we make for ourselves'#uxscot
Thank you @Cennydd for a great endnote.
— Irene Melo (@IreneMelo) June 15, 2018
A very thought-provoking and important endnote from @Cennydd 👏 Let’s do this, people! 🙌 #societycentreddesign #uxscot pic.twitter.com/NUKfpMXG13
— Frances Maxwell (@francesmx) June 15, 2018
